Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company address, ABN/ACN, industry sector, purchasing authority
• Technical Data: CAD files, technical drawings, specifications, material requirements, quantities
• Communication Records: Correspondence via email, phone, contact forms, or live chat
• Account Information: Username, password (encrypted), and preferences if you create an account
• Payment Information: Billing address and payment details (processed securely by third-party payment processors)
• Survey and Feedback: Responses to surveys, testimonials, or feedback forms

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Analytics Data: Website performance metrics, user behavior patterns

1.3 Information from Third Parties

We may receive information about you from third parties such as business partners, marketing partners, or public databases, which we may combine with information we collect directly.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Services

• Processing and responding to quotation requests
• Manufacturing components according to your specifications
• Communicating about orders, deliveries, and service issues
• Providing customer support and technical assistance
• Processing payments and managing accounts

2.2 Improving Our Website and Services

• Analyzing user behavior to improve Website functionality
• Conducting research and development
• Testing new features and services
• Monitoring and preventing technical issues

2.3 Marketing and Communications

• Sending newsletters, industry insights, and promotional materials (with your consent)
• Providing information about new services or capabilities
• Conducting customer satisfaction surveys
• Personalizing your experience on our Website

2.4 Legal and Security

• Complying with legal obligations and regulatory requirements
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and addressing fraud or security issues
• Protecting the rights, property, and safety of Fedele Autocore, our users, and others

2.5 Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Contract Performance: Processing necessary to fulfill our contractual obligations
• Legitimate Interests: Our legitimate business interests (e.g., improving services, marketing)
• Consent: Where you have given explicit consent
• Legal Obligation: Where required by law

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content.

3.2 Types of Cookies We Use

3.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect Website functionality.

Browser Settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions

3.4 Third-Party Analytics

We use Google Analytics to understand Website usage. Google Analytics uses cookies to collect anonymous information about user behavior. For more information, see Google's Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf:

• Freight forwarders and logistics companies
• Payment processors (e.g., Stripe, PayPal)
• Cloud storage providers (e.g., AWS, Google Cloud)
• Email marketing platforms (e.g., Mailchimp)
• Customer relationship management (CRM) systems
• Website hosting and analytics services

4.2 Business Transfers

If Fedele Autocore is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government or regulatory requests
• Investigations of fraud, security threats, or illegal activity
• Protection of our rights, property, or safety

4.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection and security
• Secure backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

• Customer Data: Duration of business relationship plus 7 years (for accounting and legal purposes)
• Technical Drawings: Duration of business relationship plus 10 years (for warranty and liability purposes)
• Communication Records: 3-7 years depending on nature and legal requirements
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months (Google Analytics default)

6.2 Deletion Criteria

When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal, accounting, and regulatory requirements
• Potential liability and dispute resolution needs
• Your preferences and deletion requests

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 How to Exercise Your Rights

To exercise any of these rights, please contact us at sale[@]fedeleautocore.com. We will respond to your request within 30 days.

7.2 Unsubscribe from Marketing

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.

8. International Data Transfers

Fedele Autocore operates internationally, with offices and operations in India and Australia. Your personal information may be transferred to, stored, and processed in countries other than your country of residence.

8.1 Data Transfer Safeguards

When we transfer personal data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules for intra-company transfers
• Your explicit consent where appropriate

For transfers to India from Australia, we comply with Australian Privacy Principles (APPs) regarding cross-border disclosure of personal information.

9. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.

If you believe we may have collected information from a child, please contact us immediately at sales[@]fedeleautocore.com.

10. Third-Party Links

Our Website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our Website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our Website homepage
• Sending an email to registered users (for significant changes)

Your continued use of the Website after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: